Can I return my order?
Yes, you can register your purchase within 14 days for return, after registration you have another 14 days to return it. During this period you can return the order unused, undamaged and complete in the original packaging. If you want to make use of this, send an email to [email protected] and you will receive the instructions and address details via an automatic replay. Always state your order number and invoice number in the email.
Are there any costs associated with the return?
Unless otherwise agreed (eg in the event of defects), the costs for returning (so-called return costs) are for your own account.
How quickly will my return be processed?
When you return a product, you will receive a confirmation when it has been received and is being processed. Within a week your money will be refunded or you will receive a new product. In order to process your return as quickly as possible, it is necessary that you follow the indicated procedure.
My order is incomplete or damaged, what to do?
If you contact customer service, we will try to help you further.
This can be done by email: [email protected] or by telephone number +31(0)497 380205