It may always happen that something does not go entirely as planned. We recommend that you first notify us of any complaints by emailing [email protected].
If this does not lead to a resolution, it is possible to submit your dispute for mediation via Stichting WebwinkelKeurthrough:
https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil

Since 15 February 2016, it has also been possible for consumers in the EU to file complaints through the ODR platformof the European Commission.
This platform can be found at: http://ec.europa.eu/odr
If your complaint is not already being processed elsewhere, you are free to submit it through the platform of the European Union.